Frequently asked questions

A little about us

Welcome to Places Leisure, a little bit about us …

As part of Places for People, we are one of the UK's leading social enterprises, welcoming over 30 million members to over 80 health and wellbeing facilities across the nation annually. Our overall aim is to create active places and healthy people for communities to thrive.

We’re thrilled to welcome you to Places Leisure and are looking forward to getting to know you and your communities.

Here are a few FAQ’s that may be helpful during the transition, we will keep these updated as we move forward with further information as we have it.

Frequently asked questions

General Information

Will the opening hours stay the same?

Initially, yes. Places Leisure will review the opening and closing times with the onsite staff teams to ensure they reflect the needs of the community.

Here are the bank holiday hours for April 2024:


29th March 
Good Friday 

31st March 
Easter Sunday 

1st April 
Easter Monday 

Contact Centre 8am - 2pm Closed 8am - 2pm
Ashington 8am - 4pm 8am - 2pm 8am - 4pm
Berwick 8am - 4pm 8am - 2pm 8am - 4pm
Blyth 8am - 4pm 8am - 2pm 8am - 4pm
Concordia 8am - 4pm 8am - 4pm 8am - 4pm
Newbiggin Closed Closed Closed
Ponteland 8am - 4pm 8am - 2pm 8am - 4pm
Prudhoe 8am - 4pm 8am - 2pm 8am - 4pm
Morpeth 8am - 4pm 8am - 2pm 8am - 4pm
Wentworth 8am - 4pm 8am - 2pm 8am - 4pm
Willowburn 8am - 4pm 8am - 2pm 8am - 4pm


Will the centre close whilst the transfer of management takes place?

It is important to us that the transfer process creates as little disruption for our customers and staff therefore your centre will remain open and operational whilst the transfer of management takes place.

Does the change of management affect the people who work there?

We’re pleased to say that you will still see the same familiar faces who’ve served you previously, with just a change to their uniforms.  Please be patient, whilst the facility stays the same some of the products, systems and policies maybe a little different.

Will I still access my centre in the same way?

Yes, you will still access the centre in the same way. You will need to continue to use your wrist bands to gain access for all membership activities.

Will the Wi-Fi connection change in the centre?

Yes - we will be changing the public wireless network to Places Leisure's offering. We hope to have this operational as soon as possible but it may not be in all areas to begin with.

You will need to search your wireless connections for 'Active Places', then read through our terms and conditions and follow the instructions provided, it is a very simple process, although we will have staff on hand to assist if required.


All members will be directly communicated to with further information in the coming weeks.

I am currently a member at an Active Northumberland centre, will I need to do anything when it transfers to Places Leisure?

There is no need to do anything but please be aware of some changes to your Direct Debit, these changes will be communicated directly with all members shortly.

Will there be a change to my membership terms and conditions?

Currently, we are not planning any changes to terms and conditions.

I love classes and attending the gym, will I still need to pre-book my activities and how do this during the transfer process?

A range of sessions and activities will be available to book via the app, website and in-centre. More information on bookings and how these will managed will be communicated with you shortly.

I’m a current member, what happens with monthly prices?

Your current membership pricing will remain the same.

Can I still book through the current App?

You will need to download the Places Leisure App and log in using the email address registered to your account. Further details will be provided on this once the app is ready for you to use.

Swimming Lessons

Places Leisure deliver Swim England Learn to Swim lessons, as per your current lessons. We aim to continue your swimming lessons and progress as smoothly as possible. There will be no changes to your lesson time or pricing, all lessons will continue to run as normal.  

You will need to access a different area for your HomePortal, to review progress, ‘top-up’ your swimming lessons or move your class. More information will be sent directly to swimming lesson customers in the coming weeks. 

My children attend swimming lessons, what happens?

Your direct debit price and lesson time slot will stay the same. There will be some changes to the way your direct debit is collected, we will be contacting all customers with full information regarding these changes.

Other information

Will there be changes on how I make contact? 

Please continue to use the contact centre as normal, numbers remain the same. The websites will be changing and further details will be shared on this shortly.  

I'm currently block book one of the centre facilities, how do I continue this?

Block bookings will continue as normal, we will contact you shortly with further details on payments. 

I want to follow my centre on social media?

Great news, if you already follow your centre's social media page, then there's nothing for you to do. If you wish to follow your centre for the latest news and updates see below details, Instagram pages coming soon!

In the first month we’ll make sure the popular questions are added to this FAQs for the benefit of everyone.

The team at Places Leisure